Education
2010
· Graduate Diploma of Secondary Education - Griffith University – Queensland College of Education
2006-2009
· Bachelor of Popular Music - Griffith University – Queensland Conservatorium of Music
2000-2005
· Higher School Certificate - Maclean High School
Qualifications
· Current Driver’s License
· AMEB 5th Grade Piano
· AMEB 5th Grade Musicianship
· Certificate II Hospitality
Professional Experience
Maclean Music Academy Maclean Work Experience n Work experience in group and private Music Therapy n Work experience in group and private Music Tutoring n Preparing lessons n Filing/organising n Answering phone | | 2003 |
Café Boulevard Café Maclean Work Experience n Food Preparation/Making coffee n Handling cash/complaints n Customer service n Waiting tables | | 2004 |
Keebra Park State High School Southport Work Placement n Complying with the Qld 10 Professional Teaching Standards n Creating and teaching own authentic and engaging lessons for years 8 – 12 n Preparing students for their annual “Twilight Concert” n Assist and supervise 2 x excursions to Fan Fair Competition n Team teaching | | 2010 |
Employment History
Stellar Asia Pacific Robina Sales Consultant n Inbound calls assisting with Telstra Home line moves n Sales targets/Average Handling time goals n Required excellent phone manner n Problem solving skills n Objection Handling | | 2009-2010 |
Certified Marketing Solutions Southport Sales Consultant n Outbound telemarketing to sell investment brochures n Sales target approx 3 an hour, personal average 4-5 an hour n Required great phone etiquette and problem handling skills n Handling confidential information e.g personal contact information | | 2008-2010 |
ING Direct Life Insurance Southport Sales Consultant n Outbound telesales to sell Life insurance Policies n Average Sales 2 –3 a day, personal average 3 a day n Requires great phone etiquette, problem solving and handling skills n Handling confidential information e.g bank details and personal contact information | | 2008 |
Professional Strengths
· Innovative and creative in approach to projects
· Strong leadership and management expertise
· Experience in handling multiple tasks, budgets and timeframes
· Determined and goal oriented
· Excellent written and interpersonal communication skills
· Able to deliver high standards of customer service
· Collaborative and consultative in approach to problem solving
Referees
n Joel Galea Stellar Asia Pacific PTY. LTD. Robina Town Centre (07) 55 83 23 74 | n Sonnette Shoeman Certified Marketing Solutions Scarborough St Southport (07) 55 12 42 00 | n Sr Anne Gallagher Maclean Music Academy Stanley St Maclean (02) 66 45 23 40 |