Education

2010

· Graduate Diploma of Secondary Education - Griffith University – Queensland College of Education

2006-2009

· Bachelor of Popular Music - Griffith University – Queensland Conservatorium of Music

2000-2005

· Higher School Certificate - Maclean High School

Qualifications

· Current Driver’s License

· AMEB 5^th Grade Piano

· AMEB 5^th Grade Musicianship

· Certificate II Hospitality

Maclean Music Academy Maclean Work Experience n Work experience in group and private Music Therapy n Work experience in group and private Music Tutoring n Preparing lessons n Filing/organising n Answering phone		2003
Café Boulevard Café Maclean Work Experience n Food Preparation/Making coffee n Handling cash/complaints n Customer service n Waiting tables		2004
Keebra Park State High School Southport Work Placement n Complying with the Qld 10 Professional Teaching Standards n Creating and teaching own authentic and engaging lessons for years 8 – 12 n Preparing students for their annual “Twilight Concert” n Assist and supervise 2 x excursions to Fan Fair Competition n Team teaching		2010

Stellar Asia Pacific Robina Sales Consultant n Inbound calls assisting with Telstra Home line moves n Sales targets/Average Handling time goals n Required excellent phone manner n Problem solving skills n Objection Handling		2009-2010
Certified Marketing Solutions Southport Sales Consultant n Outbound telemarketing to sell investment brochures n Sales target approx 3 an hour, personal average 4-5 an hour n Required great phone etiquette and problem handling skills n Handling confidential information e.g personal contact information		2008-2010
ING Direct Life Insurance Southport Sales Consultant n Outbound telesales to sell Life insurance Policies n Average Sales 2 –3 a day, personal average 3 a day n Requires great phone etiquette, problem solving and handling skills n Handling confidential information e.g bank details and personal contact information		2008

· Innovative and creative in approach to projects

· Strong leadership and management expertise

· Experience in handling multiple tasks, budgets and timeframes

· Determined and goal oriented

· Excellent written and interpersonal communication skills

· Able to deliver high standards of customer service

· Collaborative and consultative in approach to problem solving

n Joel Galea

Stellar Asia Pacific PTY. LTD.

Robina Town Centre

(07) 55 83 23 74

n Sonnette Shoeman

Certified Marketing Solutions

Scarborough St Southport

(07) 55 12 42 00

n Sr Anne Gallagher

Maclean Music Academy

Stanley St Maclean

(02) 66 45 23 40